Control Hobby

Returning Item

Prior to returning any order, please contact our Customer Service team for detailed instructions: Email: controlhobby@yahoo.com
We want you to be happy with your purchases. So, we go to great lengths to assure you get the exact merchandise you order, delivered on time. If for any reason you are not satisfied with your order, we will be happy to accept returns within 7 days under the following guidelines
RETURN POLICY

Original sales receipt must accompany returns.

• We accept returns for exchange or store credit 7 calendar days after delivery of the product.
• To be eligible for a return or exchange, all contents should be returned in the same condition as
• it was received.
• This means the package should not be opened (plastic see-through cover should not be opened)
• nor assembled.
• Please check everything carefully before you attempt to assemble the product.
• Once the product has been received,
• we will send you a new one.
• Control Hobby have the right to charge a 20% restocking fee for returned items t
• hat are not being exchanged and are not damaged.
• Freight charges will not be refunded. The customer is responsible for insured s
• hipping back to our shop. You MUST contact us within 7 days if you intend to return ANY
• item back to our store.

Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be refunded.

• Customer is responsible for all shipping costs if seller is not at fault. •
• CHARGE BACKS When merchandise is purchased with a promotional discount based on
• the overall amount of the order,
• the discount may no longer apply once merchandise is returned.
• The result will be a charge back for the promotional discount.
• This can affect the credit given or be placed on your www.controlhobbypr.com account as
• a balance due. If you have questions regarding the effect of your discount on your return,
• please contact our costumers support: controlhobby@yahoo.com.com 

Firman Power equipment Policy

• Do Not Return the Unit to the Place of Purchase Contact FIRMAN Service Center and FIRMAN will troubleshoot any issue via phone Mon-Fri 8:30 AM- 5:30 PM (EST) Toll Free:1-844-FIRMAN1(1-844-347-6261) or e-mail: info@firmanpowerequipment.com. If the problem is not corrected by this method, FIRMAN will, at its option, authorize evaluation, repair or replacement of the defective part or component at a FIRMAN Service Center. FIRMAN will provide you with a case number for warranty service. Please keep it for future reference. Repairs or replacements without prior authorization, or at an unauthorized repair facility, will not be covered by this warranty.

           Firman Service Center

          Control Hobby

          Carr. Km 138.4

          Aguada, PR 00602