Shipping policy

RETURNS SHIPPING COMPLIANCE POLICY

NOTE: "FIRMAN POWER EQUIPMENT CANNOT BE SHIPPED, STORE PICKUP ONLY"

The following Products may not be authorized to be shipped for returns.
Please note this list is not all-inclusive, for full details please contact www.controlhobbypr.com Inc Customer Support: controlhobby@yahoo.com

Paints, thinners, certain glues or cements, aerosols or compressed gas canisters,

Sealed Lead Acid batteries, rockets, kits containing rockets without or without igniters,

igniters, hobby fuel (both quart or gallon). Certain sizes of Lithium Ion (Polymer) batteries.

• No credit will be given on merchandise that has been damaged, abused or partially/improperly assembled by the customer.
• CONTROL HOBBY DOES NOT ACCEPT THE RETURN OF BATTERIES THAT HAVE BEEN CHARGED OR USED IN ANY WAY
  •The mounting of engines and accessories, running fuel through engines, cutting or pushing out the balsa sheets in kits, and other similar actions constitutes used merchandise.
• Radios must be returned with unmounted servos and switch harness.
  •If an item is received damaged or is incorrectly shipped by us please contact Customer Support Immediately Refunds are contingent upon inspection of item(s) once we receive it.
  •Check all merchandise carefully and report missing parts BEFORE starting assembly,
  once started all claims are through manufacturer; we will not accept a return.
  •Check all merchandise carefully and report missing parts BEFORE starting assembly,
  once started, all claims are through manufacturer. Modify at your own risk.
  •No credit will be given on merchandise that has been damaged, abused or partially/improperly assembled by the customer.
  •No returns or exchanges on “Closeout”, “Clearance”, or “Discontinued” items.
  •Flying aircraft, R/C or otherwise, cannot be returned if used or crashed. Please evaluate skill level before purchase.
  •No returns on Used R/C Electronics/Engines/Parts (if it’s been out of the package, mounted,

bags opened, IT’S USED),
Opened Software (please check specs before breaking any seals).
•Copies of this document available upon request ________________________________________
•WARRANTY INFORMATION
•Once an item purchased at this store has been started, assembled, or broken by purchaser, CONTROL HOBBY. will not warranty the item, all warranty claims are between the manufacturer and purchaser.

REFUSED SHIPMENTS

CONTROL HOBBY incurs additional shipping fees as a result of refused or returned shipments, we reserve the right to deduct those amounts from the final return credit.

EXTERIOR SHIPPING CARTON DAMAGE

If a package has been damaged in shipping and it is apparent when the package arrives at
your door, please REFUSE the delivery. If you have already accepted a package, and then discover that it has been damaged, call us immediately. We'll take it from there.
Be sure to save all paperwork and packing material with the damaged goods;
do not throw anything away!; The carrier may wish to inspect it before processing the claim. Please do not return damaged-in-shipment merchandise yourself. It could jeopardize your claim

and keep you from receiving credit for the return.

LOST BOXES

If you feel a box has been lost in transit, please call with the order or invoice number and a list of
the missing items. A tracer will be initiated at that time. A claim number will be issued if the
carrier does not show delivery within 10 days of the scheduled delivery date.
Credit will be issued for the missing merchandise when we obtain the claim number from the carrier.

MISSING PARTS

Should you receive merchandise that is missing a part, please contact us.
We will ensure that you are sent the part from our stock as appropriate. In accordance with

a manufacturer’s request, we may direct the information or your call directly to the manufacturer.

DEFECTIVE RETURNS If the item you wish to return is inoperable, but has no apparent damage, it is considered defective. The instructions on how to handle this type of return will vary,
since some manufacturers insist on handling defects directly (See your owners manual).
Defective merchandise may be returned to us as long as it is in new and unused condition.

Please see, CONTROL HOBBY below.

RETURNS TO CONTROL HOBBY INC., Control Hobby., our authorized repair center, we offer services as the following: Ace R / C, AquaCraft, ARRMA, Carl Goldberg,
Coverite, DLE Engines, Dromida, DuraTrax, Dynaflite, Estes (products of R / C), FlightPower, FlyZone, Futaba, GloBee, Great Planes, Heli-Max, Hobbico, Lanier, Muchmore, Nine Eagles,

OS motors, Phoenix Mfg model, Revell (R / C products), ST Model, Traxxas,
Super Tiger, Tactic, Tech One, Thunder Tiger, Top Flite, TrakPower and VStank /
Iwaver, and Firman Power. If you have a defect in one of these products, or have an item
that requires repair, send an email to Customerservice@magoshobbyonline.com.
There are no shipments to this address. We ask that you
do not send orders to Control Hobby Inc. Only with them. If you expect the repair costs to conform to the warranty, the purchase information will be made in most cases,
your Magoshobbyonline.com Inc.
invoice or a photocopy. In the event that there are charges not covered by the guarantee,

it is safe to indicate the payment method you prefer. The charge for basic repair service is $ 40.00 per hour. Repairs and questions can be directed to:
Control Hobby Inc.
Carr. #2 KM 138.4

Aguada,P.R. 00602 (787) 252-2010

SHIPPING CONTROL HOBBY. Unfortunately, we cannot accommodate requests from preferred senders. Once the order has been shipped, we must allow the carrier

a reasonable time to deliver. CONTROL HOBBY
and / or the operator reserve the right to request a signature for proof of delivery.
We cannot require the shipping carrier to leave a package.
The goal of CONTROL HOBBY. is to protect our customers and keep fraud to a minimum.

For some orders, we implement a commercial practice that prohibits the customer from making a change to the 'Send to' address entered. If you need to change the delivery address of a current shipment on route, please contact our Customer Service staff.
Please note that any additional charges incurred by this application are the responsibility
of the buyer. Once the package is delivered successfully, we are not responsible for theft or damage to the merchandise. When we use a forwarding company, we are not responsible
for the lost or damaged merchandise after the forwarding company you have accepted the delivery. The forwarding company must report shipping damages for a claim to be filed. We are not responsible for delays in urgent delivery orders due to weather conditions and/ or delivery attempts. No export documentation will be provided.
Known for whom you are receiving a package or to resend a package!

If you accept a package that was purchased with a fraudulent credit card, you will be in possession of the stolen merchandise. You may be responsible for any legal action or collection related to the shipment. Shipping costs are not refundable.

LIMITATIONS OF LIABILITY We accept no responsibility for damage and / or loss of kits, motors, accessories, etc. incurred during the operation of a radio control model. In most cases, it is very difficult or impossible to determine if the shock damage was actually due to a radio equipment failure or operator error. In addition, we are not responsible for purchased components that are incorporated into radio systems or problems caused by incompatibility between radio components, parts and repairs that have not been completed at our service center, etc. It is impossible to guarantee product compatibility for product recommendations. We provide information and suggestions in accordance with the information available at that time. We cannot guarantee successful outcomes. We are not responsible for incidental damages caused by defective products. All the products we sell are intended for retail consumption by our customers and are not intended for resale.

We reserve the right not to sell commercial quantities or to resellers.

The CONTROL HOBBY Satisfaction Guarantee is not transferable.
Any consequences arising out of the resale of merchandise purchased from

CONTROL HOBBY is the responsibility of the seller, not controlhobbypr.com CONTROL HOBBY. may revoke the ordering privileges of customers who purchase commercial quantities of our products controlhobbypr.com. reserves the right to cancel
or refuse orders at its discretion. We reserve the right to limit quantities and discounts. International radio frequency and electric current requirements are the responsibility of the buyer. CONTROL HOBBY cannot provide CE certification documentation.
Model airplane performance claims typically apply to density altitudes under 3,000 feet above

sea level. If you will be flying your airplane above this, additional considerations such as
motor power, choice of propeller and aircraft weight should be taken into consideration
Once your package has been delivered by the delivery service, it belongs to you, meaning you are responsible for it. In the case of theft, your homeowner's insurance policy may cover you,
but it would be subject to your deductible. CONTROL HOBBY will not replace or refund an order when we have confirmation of successful delivery to the address you provided. Additional policies may exist. Policies are not limited to those on this page.